Privacy policy

Privacy Policy

Brand: Royvibe
Email: servbox@royvibe.com
Phone: +1 643-216-3161
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
Last Updated: June 8, 2026

At Royvibe, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or interact with us. It applies to all products including Outfit Sets, Suits, Hoodies, and T-shirts, and is drafted in compliance with Law No. 27 of 2022 on Personal Data Protection of the Republic of Indonesia and applicable e-commerce regulations.

1. Data Controller

The data controller responsible for your personal data is:

Royvibe
Email: servbox@royvibe.com
Phone: +1 643-216-3161

Please note that we do not publicly list a physical address. If you require our registered address for legal or data protection purposes, you can request it by emailing us. We will provide it upon verification of your identity and purpose.

2. Personal Data We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

  • Identity & Contact Data: full name, email address, phone number, shipping/billing address.

  • Order & Transaction Data: products purchased (including sizes and preferences for Outfit Sets and Suits), order value, payment status.

  • Profile Data: account username and password (if you create one), wishlist items, style preferences.

  • Communication Data: messages you send via email, contact forms, or customer service inquiries, including recordings of phone calls if applicable.

  • Marketing & Survey Data: your subscription preferences, survey responses, product reviews.

B. Information Collected Automatically

  • Technical Data: IP address, browser type and version, device type, operating system, time zone setting, and other technology on the devices you use to access our site.

  • Usage Data: pages visited, products viewed, clickstream data, time spent on pages, interaction with content, and shopping cart activity.

  • Cookie & Tracking Data: data collected via cookies, web beacons, and similar technologies (see Section 9).

C. Information from Third Parties

  • Payment gateways may confirm transaction status; logistics providers may share delivery updates. We do not store your full credit card or bank account details.

3. How We Use Your Personal Data

We use your personal data for the following purposes, based on the legal grounds of contract performance, legitimate interest, consent, or legal obligation as applicable under Indonesian law:

  • To process and fulfill your orders: including payment processing, shipping Outfit Sets, Suits, Hoodies, and T-shirts, and handling returns or exchanges.

  • To provide customer support: responding to your questions, complaints, and return requests.

  • To personalize your experience: showing you relevant products such as matching Outfit Sets or suit recommendations based on your browsing.

  • To send marketing and promotional communications: with your consent, we may send newsletters, special offers, and style inspiration. You may withdraw consent at any time.

  • To improve our products and website: analyzing usage trends, measuring the effectiveness of our campaigns, and conducting surveys.

  • To maintain security and prevent fraud: detecting and preventing illegal activities, enforcing our terms, and protecting the rights and safety of Royvibe and our customers.

  • To comply with legal obligations: such as tax and accounting requirements, and responses to lawful requests by public authorities.

4. Sharing and Disclosure of Personal Data

We do not sell your personal data. We may share data only in the following circumstances:

  • Service Providers: with logistics partners to deliver your hoodies and suit sets, payment processors to complete transactions, IT and cloud hosting providers, email marketing platforms, and customer service tools. These providers act on our instructions and are bound by data processing agreements.

  • Business Transfers: in connection with a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction.

  • Legal Compliance: if required by applicable law, court order, or governmental regulation in Indonesia or other jurisdictions, we may disclose your data.

  • With Your Consent: we will ask for your explicit consent before sharing your data for any other purpose.

5. International Data Transfers

Royvibe may process and store your data on servers located outside of Indonesia. In such cases, we ensure that the country of destination has an adequate level of data protection, or we implement appropriate safeguards, such as standard contractual clauses, to protect your privacy rights in accordance with Indonesian Personal Data Protection Law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Order and transaction data: retained for a minimum of 5 years for tax and accounting compliance.

  • Marketing data: retained until you unsubscribe or withdraw consent.

  • Inactive account data: we will delete or anonymize it after a period of prolonged inactivity unless we are legally required to keep it.

7. Your Rights Under Indonesian Data Protection Law

As a data subject, you have the following rights concerning your personal data:

  • Right to access: request a copy of the personal data we hold about you.

  • Right to rectification: correct any inaccurate or incomplete data.

  • Right to erasure: request deletion of your data, subject to certain legal retention requirements.

  • Right to restriction of processing: request that we limit how we process your data in specific situations.

  • Right to data portability: receive your data in a structured, commonly used format and transmit it to another controller.

  • Right to object: object to processing based on legitimate interest, including direct marketing.

  • Right to withdraw consent: at any time, where processing is based on consent.

  • Right to file a complaint: with the Indonesian Personal Data Protection Authority or relevant supervisory body.

To exercise any of these rights, please contact us at service@royvibe.shop. We will respond within the timeframe required by law. We may need to verify your identity before fulfilling your request.

8. Cookies and Similar Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential Cookies: necessary for the website to function, such as shopping cart and secure checkout.

  • Analytics Cookies: help us understand how visitors interact with our site (e.g., Google Analytics).

  • Functional Cookies: remember your preferences, like language and region.

  • Marketing Cookies: used to display relevant Royvibe advertisements featuring suits, outfit sets, hoodies, or T-shirts on other platforms.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site. By using our website, you agree to the use of cookies unless you configure your browser to refuse them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18, or the applicable age of digital consent in Indonesia. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor without parental consent, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy regularly. Material changes may be communicated via email or a notice on our homepage.

12. Contact Information

For any questions about this Privacy Policy, to exercise your data rights, or to obtain our address for legal purposes, please contact our Data Protection team:

  • Email: servbox@royvibe.com

  • Phone: +1 643-216-3161

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM

If you need our physical address for an official data subject request or legal document service, please email us with the details of your request. We will provide the address upon proper verification.

This Privacy Policy is governed by and shall be interpreted in accordance with the laws of the Republic of Indonesia. Any disputes arising from this policy shall be subject to the jurisdiction of the Indonesian courts.